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  4. Zebra Printer Status Light Troubleshooting

R402, DA/DT402, LP/TLP2824-Z, LP/TLP 2844-Z, TLP 3844-Z

What the status light is telling you

Status LED Condition and Color

Printer Status

For a Resolution, Refer to number:

Off Off 1
Solid Green On 2
Flashing Yellow Stopped 3
Flashing Green Normal Operation 4
Flashing Red Stopped 5
Double Flashing Green Paused 6
Solid Yellow Various 7
Alternately Flashing Green and
Red
Needs Service 8

 Resolutions

1. The printer is not receiving power.

  • Have you turned on the printer power?

  • Check power connections from the wall outlet to the power supply, and
    from the power supply to the printer.

2. The printer is on and in an idle state.

  • No action necessary

3. The printer has failed its power on self test (POST)

  • If this error occurs right after you turn on the printer,
    contact an authorized reseller for assistance.

   There is a shortage of memory.

  • If this error occurs after you have been printing, turn the printer power off and on.
    Then, resume printing.

4. The printer is receiving data.

  • As soon as all of the data has been received, the status LED will turn
    green; then, the printer will automatically resume operation.

5. Either the media or ribbon is out.

  • Load a roll of media, following the instructions in “Loading the Media” on page 9 of users guide.
    Then, press the feed button to resume printing.

  • Load a roll of ribbon, following the instructions in “Loading the Ribbon” on page 12 of users guide.
    Then, press the feed button to resume printing.

    The print head is open.

  • Close the top cover. Then, press the feed button to resume printing.

6. The printer is paused.

  • Press the feed button to resume printing.

7. The print head is under temperature

  • Continue printing while the print head reaches the correct operating temperature.

    The print head is over temperature.

  • Printing will stop until the print head cools to an acceptable printing
    temperature. When it does, the printer will automatically resume operation.

8. FLASH memory is not programmed.

  • Return the printer to an authorized reseller.

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