Support

Setup Studio

Pick your printer and computer, we'll show a full plain-English install guide below, plus expandable fixes if something stalls. Free install support stays with the printer for life.

  • Free Install Support
  • Mon–Fri, 10am–6pm CST
  • Call (312) 416-1518

How a support call works

Most installs take about 15 minutes. You call, we put you on the calendar, and we stay on the line until a label prints from your app.

  1. You call (312) 416-1518, Mon–Fri 10am–6pm CST.
  2. We put you on the calendar.
  3. We log into the computer.
  4. We install the driver.
  5. We get a test print out of the printer.
  6. We set your shipping app to print from that printer.

The included 1-hour session covers one computer. The 2-hour session is for a harder setup, or up to 3 computers on a network printer. You do not have to use those hours in one sitting. A support case in the first 30 days is included. After that, Advance Support is $44.99 per device.

Start here

What do you need?

Choose a path, you can switch anytime. Your printer and computer picks stay saved.

Step 1

Select your printer

Search any model we sell, or filter by brand. Your choice stays on screen, we’ll tailor drivers and steps to it.

Driver kit

Need the installer?

Grab the Windows installation kit for your model, then call us if setup still stalls, free install support is included for life.

Browse driver kits Call for help

Still stuck? We’re here.

Free install support stays with the printer for life, phone or remote help for drivers and first labels. Mon–Fri, 10am–6pm CST.

Call (312) 416-1518 Browse Help Guides