FAQs

Quick answers for shipping desks. For model-specific install steps, use Setup Studio or call (312) 416-1518.

Are printers refurbished or new?

Most units are professionally refurbished and tested before ship. Condition is listed on each product. Printers include a 2-year warranty.

Is install support included?

Yes. Free install support runs Mon–Fri 9am–5pm ET at (312) 416-1518. Setup Studio has guided paths for common models.

When do orders ship?

Orders placed by 3pm CT on business days typically ship the same day via FedEx Ground within the lower 48.

How do returns work?

Request an RMA within 30 days of receipt. See our Warranty & Returns page for the full process, restocking fees, and exclusions.

Do you sell extended warranties?

Yes. Add our 3-Year Extended Warranty from the product buy box or Accessories collection.