Support

We're here to help

We answer the phone in Chicago, Mon–Fri 10am–6pm CST. Call (312) 416-1518 for an install, a warranty claim, or an order.

Create a Support Ticket
  • Free Install Support
  • Warranty Included.
  • 30-Day Money-Back
  • Mon–Fri, 10am–6pm CST

Fastest during hours

Call us

A technician, Mon–Fri 10am–6pm CST. Have the printer model ready.

(312) 416-1518

Quick questions

Live chat

Message us while you're at your desk, great for compatibility checks.

Start a chat

Anytime

Email / form

Send details about an order, warranty claim, or pre-sale question.

support@thermalprinteroutlet.com

Included with your order

Free Support

Free phone install support is included with every purchase for 30 days from the date of purchase. When our technician asks you to schedule a session or install remote access, use the buttons below.

Free · 30 days

Step 1

Schedule a support time

Pick a time that works for you. Our technician will call you then.

Schedule Support

Step 2

Let us help on your computer

Download this file only when our technician asks you to. Then open it and follow their instructions.

Download Remote Setup

Support cases

Advance Support

The first 30 days after purchase, a support case on that printer is included. If you open a case after those 30 days, Advance Support is $44.99 per device.

  • One purchase covers one device.
  • Call (312) 416-1518 and have the order number ready.

$44.99

per device, after day 30

Send us a message

We typically reply within one business day. Include your printer model and shipping platform when you can.

Please enter your name.

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Please select a topic.

Optional. Add it if this is about an order you already placed.

Please enter a message (at least 10 characters).

We reply within one business day on weekdays.

Self-serve

Find answers without waiting

Common support paths, downloads, and order tools, grouped so you can jump straight to what you need.

Talk to us

Free support

Schedule a call or download remote setup — included for 30 days.

Advanced support

Remote sessions, network setups, and complex configs.

Warranty & returns

RMA process, money-back window, and claim steps.

Setup & fix it yourself

Setup videos

TPO YouTube clips for Windows install, ZP450, P120i, Fujitsu scanners, 105SL, and Datamax.

Setup Studio

Guided install paths for common printer models.

Drivers

Windows & Mac drivers for common models.

Troubleshooting

Fix blank labels, feed errors, and connection issues.

Orders & billing

Order receipts

Resend or download your purchase receipt.

Tracking numbers

Look up shipment status for a recent order.

What’s this charge?

Questions about a charge on your card or invoice.

How can we help?

Pick a topic to get started

We'll pre-fill the form so your message reaches the right place.

Still stuck? Call us.

Every printer comes with free installation. Call us, pick a time, and we log into your computer, install the driver, run a test print and set up your shipping app. Most setups take about 15 minutes.

Call (312) 416-1518 Live Chat

Support questions

Quick answers before you wait on a reply.

Still unsure? Call (312) 416-1518

We're available Monday through Friday, 10am–6pm CST. Phone and live chat are staffed during those hours. Form messages are answered on the next business day if you write after hours.